REFUND & RETURN POLICY

Return Policy: Our policy lasts 30 days      

  • Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.
  • We do provide a return label. For use of this label, we’ll deduct from the credit you’ll be receiving to cover return shipping costs or return shipping fees and related charges for will be paid by you.
  • Please send us the tracking code of the return package as soon as you get it, we will track the package.
  • It can take up to 10 business days or longer for us to receive and process your return. Once processed, your refund can take up to 2-10 business days or longer to reflect on your account statement. You will receive a confirmation email once this is completed.
  • We only accept these cases we have flaws as size, color, style. Please see more in the Important Information section.
  • If the actual measurement is not matched with the size label on the jersey and the standard size chart we provide on the website. Please take the photo the SIZE LABEL and the ACTUAL MEASUREMENT. 
  • Please contact us to be resolved. We don’t accept the reason that you don’t like it, and so on.

Please Note: The items have a specific return policy that must be followed. To learn more about how to return these items, please send us an email via Contact Page or support@vtjerseys.com to return.

Order Cancellation Reasons:

  • We will be unable to fulfill your order/item if one of the following scenarios takes place:
  • Out of Stock: The item(s) you purchased is no longer available when we go to ship your order.
  • Order Verification: We are unable to verify your billing/payment information.
  • You can also take the initiative to cancel orders. We will accept the case emailing us cancel your order within 6 hours from the time you complete the ordering and payment on the website.

If it does not meet this condition, please do not claim to cancel orders.

Customized items are final sale and cannot be canceled, changed, returned or refunded after the order has been placed.

When we are unable to process an order, we will automatically cancel and refund your item. You will receive an email confirmation notifying you of this change. Once the refund is processed it can take up to 2-10 business days or longer for this to reflect on your account statement. It depends on the payment method you use.

Important Information:

  1. If items are returned after our 30 days return policy, we will not be able to accept your return.
  2. Customized items are final sale and cannot be canceled, returned, changed or refunded after the order has been placed. If a customized item is returned, we will not be able to accept the return.
  3. The product runs true to size chart. But sometimes there will be a slight difference in the size of the jersey (1-2 inches). We recommend ordering one size larger than you normally wear for a looser fit or up two sizes if you plan on layering underneath the jersey.
  4. Processing time for an order usually takes 1 – 4 business days, but in some SPECIAL CASES (special jersey, special size, customized jersey or order changed information), we will need more time to handle and pack the order before the carrier pick it up and send the tracking code to the customer.
  5. Sometimes there will be confusion about shipping information, you can change that by emailing us. We only accept adjustments within 6 hours from the time you place an order & complete payment on the website
  6. Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@vtjerseys.com and send your item with THE EXCHANGE LABEL FROM US to Pakd Store, 32150 Park Pl #100, El Segundo, CA 90245, United States.
  7. We only accept these cases (Refund, Return, Exchange) when we have FLAWS as size, color, wrong style: Please notice the following:
  • For the Size: We have our size chart. But sometimes there will be a slight difference in the size of the jersey (1-2 inches). Please take a look at our size chart before ordering. We will be based on this size chart to handle the size case. If the actual measurement is not matched with the size label on the jersey and the standard size chart we provide on the website. Please take photos the SIZE LABEL  and the ACTUAL MEASUREMENT: LENGTH, CHEST, WAIST, HIP of the jersey you received. We will check back and compare with the STANDARD SIZE CHART on our website. If it was our fault, we will reship to you another one or refund.
  • For the Color: The actual item’s color may be slightly different from the picture shown due to the device monitors are not calibrated same or the lighting when the picture was taken. So we cannot support this case. Thanks for your kindly understanding.
  • For the Style: Rarely there will be a slight difference in details of the jersey in permission – Image for illustrative purposes only. Please contact us if you have questions.

Late or missing refunds (if applicable):

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at support@vtjerseys.com.

Shipping:

  • To return your product, you should mail us to get a return label.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.